Best hotels in Mexico

The hotel is located within the Princess resort which has other beautiful hotels and most importantly security guard at entrance. Meals included a buffet at the Yucatan Restaurant regardless of time. They served breakfast, lunch, dinner & snack buffets and there are no "long pants" required for men. Then if you choose for dinner there are other restaurant options where you dress up & enjoy fancier setting & meal. The hibachi restaurant requires a reservation. The room has beautiful marble tile throughout & the largest shower I've ever seen (2 large rainfall showerheads & 1 manual showerhead). Very comfortable, room was cleaned daily, & towels were changed. Staff was always seen cleaning throughout the hotel. Room was cleaned daily.
The wifi can be improved, however, there is a paid option that may be better than the free one. Also check-in should include an explanation of amenities, & tour of resort. We felt a little lost at first.

Phenomenal food, great resort personnel was super kind and attentive. Highly recommend and will book there again. Best food i have had of any all inclusive i ever been to.
Only minor issue i had the Ac in our room was mal functioning at times and room would get hot and muggy.

Kids club!!
Food could be a bit better. But the selection was very big in general

Muy limpia y buenas condiciones Siii muy presentable.

Location and view. Pool is nice but needs a little tile work. Staff is pleasant.
I actually like this hotel but had a bad experience. I have stayed here several times. I booked a room for an extra night because I had a flight delay and thought i would be stuck in Cancun. I ended up being able to get another flight and they did not refund my money for the one night!! I am highly upset as i tried cancel within a hour of booking and the hotel was LITERALLY EMPTY! I had stayed there for 2 nights before and the pool area was empty the whole time! No one bothered to offer service when i was by the pool, had to get up and request service by the pool. The tiles are coming up in the pool so i hope they repair it soon. The towels could have been cleaner/newer and it doesn't appear they wipe down everything in the room when they clean which is important during a pandemic. My toilet didn't work in my first room but was able to move to another room. Air conditioner is loud too but depends on how much time you're going to spend in the room.

Very beautiful, big, and spacious. The staff was so friendly and attentive. Everything u need is right there.

Nothing
Crime zone; there were gun shooting next door... Dirty and not a clean hotel; everything were falling apart; not worth the money...

Property is huge but enough space for everybody.
Main Buffet was closed for remodeling....Could have wait for low season.

Nice room,clean and friendly staff

We enjoyed our stay very much although only one night. Shuttle service was nice, he prepared guest name and found us though our flight was delayed. We like hotel room that is decorated nicely especially classic photograph. The bathroom glass door separated which look nice. The room is clean with basic things that we can use. Housekeeping with sincere smile, good coffee at breakfast and food is ok for the price you pay. Smooth check out. Wanna come back!

La amabilidad de todos los trabajadores.

The hotel is very new and nice. Location is excellent and very convenient. Attention from the staff is very good as well.
When ordering food at the roof top you have to be a bit pacient. To get the food served takes a little more than ussual... 40 mins or so.

Very clean! I liked that they cared about the environment and the turtles. They let baby turtles out in the ocean and that was really nice to see.
The food service was slow both in and outside. We went for lunch as we had purchased the meal bracelets. We sat inside the restaurant for more than 20 mins with out ever even getting asked if we wanted water. We left disappointed but later on in the way we expressed our concerns to Santiago an employee by the pool and he went above and beyond to make sure we didn’t leave w a bad taste in our mouth. Very professional and understanding.

Fantastic location. Literally a few minutes walk to the tourist attractions Really nice hotel, we had a nice room. nice pools. Staff are really polite. Room service was quite good. Would definitely stay here again
Nothing major disappointments. Wish they were gym facilities And the break buffet could be a little better. However food in general was nice

Boutique hotel, small hotel insures you get the personal attention you desire . Bird themed rooms and breakfast area. Really clean rooms, nice clean restroom . Every room is different is what I was told , named after an exotic bird of somekind . The breakfast was really delicious , I usually dont like chilaquiles , but they were something else here . I recommend the breakfast do not go anywhere else you will not regret it. Good cup of Joe, freshly squeezed orange juice , toast with butter, plate of fruit with nice presentation and your choice of breakfast .
Nill